What's it like working at Dunkin
Uniform and Preparation: The uniform consists of a cap, apron with the Dunkin’ logo, white t-shirt, and jeans. New employees should be prepared to get their white shirts dirty before receiving their aprons.
Training Overview: Training includes making iced and hot coffees, lattes, cappuccinos, macchiatos, Americanos, teas, and frozen drinks. The process starts with basic coffee preparation and progresses to more complex tasks like using the espresso machine and making sandwiches.
Secondary Responsibilities: When not serving customers, employees are expected to perform tasks such as cleaning counters, refilling milk and cream machines, brewing coffee, and keeping the area tidy. There is always something to do to stay productive.
Work Environment: The job is fast-paced and requires multitasking. Mistakes are common but manageable. Employees receive a free drink while working, potential take-home doughnuts when closing, and an employee discount which varies by location.
Experience and Advice: Wearing a headset is part of the job, and it can be uncomfortable at first. The overall experience is positive, with supportive management and a fun atmosphere. Molly encourages others to apply, noting that the job becomes easier with practice and offers opportunities for learning and growth.
Daily Routine and Tasks: Tasks like restocking, cleaning, and managing orders. Also provides a tour of the equipment and various products offered.
Breaks and Free Time: Perks of free drinks and food for employees, although limited vegetarian options should be noted. Downtime during shifts, where he and coworkers can relax when it’s not busy.
Closing Procedures: In the evening closing procedures, which include cleaning machines, restocking, and disposing of leftover donuts. There is a predictability of the music played at the store to help keep the environment fun.
End of Shift: The shift concludes with making sure all jobs have been completed then shutting down marking the end of his shift.
Appearance Rules: Dunkin’ enforces strict appearance guidelines, including prohibiting fancy nails, limiting jewelry to two earrings per ear, and restricting makeup to non-excessive styles. Tattoos must be covered, and socks are mandatory at all times.
Dress Code: Employees must wear a white polo shirt, brown apron, visor, and mask, with khakis or jeans but strictly no black jeans.
Training and Job Roles: New hires are initially trained on iced and hot coffee basics. Only senior crew members are allowed to prepare breakfast sandwiches, while new employees handle register and drive-through tasks.
Fresh Coffee Policy: Dunkin’ claims to discard coffee that sits for more than 18 minutes to ensure freshness, although this policy’s enforcement varies by location.
Workplace Relationships and Availability: Employees involved romantically may be reassigned to different locations. Dunkin’ requires weekend availability for employment, and employees must refer all media inquiries to corporate via a HELP line.